Privacy Policy

Last updated: September 27, 2026

1. Who we are

Royal Shark sells and brokers licenses, subscriptions, and benefits related to tools for poker players, including Sharkscope, Hand2Note, and GTO Wizard.

We act as partners of platforms and vendors, helping our customers purchase, activate, and get support for the products we offer.

If you have questions about this Policy or about how your personal data is processed, contact us at: royalshark.revenda@gmail.com.

2. What data we collect

Depending on how you use our site or our services, we may collect the following categories of data:

• Identification and contact data: name, email, phone/WhatsApp number, and other information provided during support, sign-up, or purchase.
• Payment data: information related to the payment method chosen, Pix receipts, transfers, or other information necessary to confirm the transaction. When payment is processed by a third party, financial data is handled by that payment provider under its own privacy and security policies.
• Tool and subscription data: email, account identifiers, and other information necessary to activate, renew, or link licenses, subscriptions, and benefits with partner platforms.
• Sharkscope PRO data: where applicable, customer account data necessary to link the account to Sharkscope’s official research-sharing system may be used. Each user continues to use their own account and their own access credentials.
• Browsing data: IP address, device type, browser, pages visited, cookies, and similar information, when collected by the site or the tools used.
• Communication data: messages and information voluntarily provided during contacts made via WhatsApp, email, Discord, forms, or other support channels.

3. How we use your data

Personal data may be used to:

• process orders and payments;
• activate, renew, or link licenses, subscriptions, and benefits;
• identify the customer and provide support;
• provide support related to purchases made;
• broker requests with partner platforms when necessary;
• keep records related to purchases and the customer relationship;
• prevent fraud, abuse, and misuse of our services;
• improve our site, support, and user experience;
• comply with applicable legal or regulatory obligations;
• send commercial communications, news, benefits, and promotions, when there is an appropriate legal basis for doing so.

Personal data processing is carried out based on the legal bases provided for in the LGPD applicable to each situation, including contract performance, compliance with a legal or regulatory obligation, legitimate interest, and consent, when necessary.

4. Who we share your data with

Your personal data may be shared, only when necessary, with:

• platforms and vendors of the products sold, such as Sharkscope, Hand2Note, and GTO Wizard, for activation, renewal, linking, or support related to the respective subscriptions and benefits;
• payment providers and intermediaries necessary to process transactions;
• technology service providers used to operate the site, hosting, communication, support, or performance analysis;
• public, administrative, or judicial authorities, when required by law or a valid order.

Sharing with our partners occurs only to the extent necessary to process the purchase, activate or renew the product, link the account, provide benefits, or fulfill a customer request.

Royal Shark does not sell its customers’ personal data to third parties.

5. Cookies and similar technologies

Our site may use cookies and similar technologies to ensure it works properly, improve the browsing experience, understand how visitors use our pages, and, where applicable, measure the performance of campaigns and promotional activities.

Some cookies are necessary for the site to function, while others may depend on the tools used and user preferences.

Where applicable, users may manage their preferences through mechanisms provided by the site or their browser settings.

6. How long we store your data

Personal data will be kept only for the period necessary to fulfill the purposes described in this Policy, maintain records related to transactions and the customer relationship, exercise rights, resolve any disputes, or comply with applicable legal obligations.

After the need for processing ends, data may be deleted, anonymized, or retained where there is a legal basis for its retention.

7. Your rights as a data subject

Under the LGPD, data subjects may request, where applicable:

• confirmation of the existence of personal data processing;
• access to their data;
• correction of incomplete, inaccurate, or outdated information;
• anonymization, blocking, or deletion of unnecessary, excessive data, or data processed in violation of the law;
• data portability, subject to applicable rules;
• information about the entities with which their data has been shared;
• information about the possibility of not giving consent and the consequences of that decision;
• withdrawal of consent, when this is the legal basis used;
• deletion of data processed based on consent, when applicable;
• objection to processing in cases provided for by law;
• review of decisions made solely based on automated processing, when applicable.

To exercise your rights or clarify questions related to the processing of personal data, contact us at royalshark.revenda@gmail.com.

Requests will be reviewed and answered in accordance with the timeframes and requirements set forth in applicable law.

8. Data security

We adopt reasonable technical and administrative measures to protect personal data against unauthorized access and accidental or unlawful destruction, loss, alteration, communication, or disclosure.

We work to partner with trustworthy platforms and vendors and to limit access to personal information only to the people and services that need it to perform their respective duties.

Although we adopt security measures, no electronic system or data transmission over the internet can be considered completely free of risk.

9. Third-party links and services

Our site may direct users to third-party sites, platforms, or services, including the tools made available through Royal Shark.

When accessing these external environments, the processing of personal data may also be subject to the privacy policies and terms of each platform.

We recommend that users review these policies before providing information directly to third parties.

10. Changes to this Policy

This Privacy Policy may be updated periodically to reflect changes in our services, processes, partners, technologies used, or legal requirements.

The most recent version will always be available on this page, along with the respective update date.

11. Contact

For questions, requests, or issues related to this Privacy Policy or the processing of personal data by Royal Shark, contact us through our official channels:

Email: royalshark.revenda@gmail.com WhatsApp: +55 19 97148-2738